Return and Exchange Policy for Profex Store At Profex, we are committed to customer satisfaction and providing high-quality products. If you are not satisfied with your purchases, we offer a flexible return and exchange policy according to the following terms:
1. Return and Exchange Terms:
- Return Period: Customers have the right to request a return or exchange within 7 days from the date of receipt.
- Product Condition: The product must be in its original condition, unused, in the same packaging it was received in, with all accessories and attached tags.
- Original Invoice: The original invoice or proof of purchase must be provided to complete the return or exchange process.
2. Non-Returnable or Non-Exchangeable Products:
- Products that have been opened or used
- Products damaged due to misuse or that have been modified
- Products whose serial number does not match what is registered with us
3. Return and Exchange Procedures:
- Contact: Please contact customer service via email [email protected]
- Or call +966 56 0277885 / +966 56 0277886 to request a return or exchange.
- Shipping: After confirming the request, you will be provided with shipping instructions to return the product.
- Shipping Costs:
- In case of our error or receiving a damaged product, we will bear the shipping and return costs.
- In other cases, the customer bears the shipping and return costs.
4. Refunds:
- Original Payment Method: The amount will be refunded to the same payment method used at purchase.
- Refund Period: The refund process may take 7 to 14 business days after we receive and inspect the returned product.
5. Important Notes:
- We reserve the right to refuse any return or exchange request that does not meet the above conditions.
- To ensure your rights, we recommend keeping proof of shipping when returning the product.
6. Contact Us: For any inquiries or requests related to returns and exchanges, please contact us via:
